We know we live in strange times that bring a set of challenges on top of those you normally face. We’re aware of the stress this is causing at every level.
To ensure continuity of supply, we've moved online, making all of our services available to enable business leaders to better navigate the current situation as it develops.
Our belief is that together, we can emerge from this time stronger, and with greater clarity and connectedness.
These days we are all spending an inordinate amount of our work day on video conference calls. The temptation is to make these calls as efficient as possible through getting straight down to business and avoiding any social interaction. The reality however, is that as well as facing new stressors connected to business processes and continuity, staff are increasingly suffering the ill-effects of spending time alone. Human contact is at a premium!
TIP: At the start of a call give each participant a few minutes to share their challenges and support needs. Here your willingness to LISTEN, CONNECT and EMPATHISE is far more important than a focus on fixing problems. What may seem like wasted time, may be the difference between you and your team coming through this current time in one piece, and in peace! If you are the team lead, then lead in this too. Do so by being authentic and appropriately vulnerable.
Trust is built and lost very quickly when communicating digitally. Vital body language cues are reduced. Keeping everyone well informed is now critical to team success.
TIP: Factor in time every day to keep everyone up to speed. Don't assume people know - check in with them. Increase the amount of VERBAL communication to compensate for the loss of visual cues - ask more questions! Overall, increase your FREQUENCY of communication.
Visit with us as we discuss the challenges faced during this time of enforced distance working and suggest tips to help you succeed regardless.
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