We are all spending an inordinate amount of our work day on video conference calls. The temptation is to make these calls as efficient as possible through getting straight down to business and avoiding any social interaction. The reality however, is that as well as facing new stressors connected to business processes and continuity, staff are increasingly suffering the ill-effects of spending time alone. Human contact is at a premium!
TIP: At the start of a call give each participant a moment to share where they are at. Here your willingness to LISTEN, CONNECT and EMPATHISE is far more important than a focus on fixing problems. What may seem like wasted time, may be the difference between you and your team coming through this current time in one piece, and in peace! If you are the team lead, then lead in this too. Do so by being authentic and appropriately vulnerable.
Trust is built and lost very quickly when communicating digitally. Vital body language cues are reduced. Keeping everyone well informed is now even more critical to team success.
TIP: Factor in additional time to keep everyone up to speed. Don't assume people know - check in with them. Increase the amount of VERBAL communication to compensate for the loss of visual cues - ask more questions! Overall, increase your FREQUENCY of communication.
Visit with us as we discuss the challenges faced during this time of enforced distance working and suggest tips to help you succeed regardless.
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